Please call us with any comments or questions if you can't find the information
you're looking for on this site.
Assistance At Your Fingertips
If you're looking for the right contact point at GHC-SCW, you can either
contact your primary provider clinic, or call the appropriate department
below.
Member Services Department
608-828-4853 or 800-605-4327
Email Member Services at member_services@GHC-hmo.com
The Member Service department is available Monday through Friday from 8:00 a.m. to 5:00 p.m. CST to answer member questions.
- Assists members with a grievance / appeal
- Receives complaints, concerns and compliments from members
- Answers questions regarding benefits and coverage
- Receives calls regarding denied claims
- Gives information to members about clinics and clinic systems
- Assists members in making clinic or physician changes
Care Management Department 608-257-5294
- Coordinates discharge planning, home nursing and rehab, home infusion therapy
- Coordinates verification of coverage for out-of-area and emergency care
Enrollment Department 608-260-3170
- Verifies enrollment status or changes
- Initiates printing of replacement member ID cards
Claims Department 608-251-4526
- Verifies status of claims
GHC-SCW
1265 John Q. Hammons Drive
P.O. Box 44971
Madison WI 53744-4971
